Contact herveybay.tours

How to reach us

The only way to contact herveybay.tours is by email: contact@herveybay.tours. There is no phone line and no contact form. Please include the address of the page you are writing about, so we can find it quickly.

What we can help with

• Corrections. A wrong price, an outdated departure point, a broken link or a rule that has changed. A link to the official source helps us fix it faster.
• Feedback on a guide. Something unclear, a question the page does not answer, or a trip you think we have missed.
• General questions about the site. How we choose tours, how the booking links work, or how we handle your data (see our privacy policy).

What we cannot help with

herveybay.tours is not a tour operator and not a travel agent. We never see your booking, your payment or your personal details, so we cannot:

• change the date, time or number of people on a booking;
• cancel a booking or issue a refund;
• confirm whether a trip is running on a given day, or pass messages to a skipper.

If you booked through GetYourGuide, use the booking confirmation email or your GetYourGuide account to contact their customer service; that is where changes, cancellations and refunds are handled. Questions about the trip itself, such as check-in times, weather calls, dietary needs or accessibility, are best sent to the operator named on your voucher. If you booked directly with an operator, contact them directly.

What to expect after you write

We read every email and reply to messages that need an answer. Replies can take a while, especially at the height of whale season, and we cannot promise a set response time. We use your email only to reply to you, as explained in the privacy policy. For how the site works and makes money, see about herveybay.tours.